Formation Anglais Téléphone (Entreprises)

La formation à l'anglais Gymglish PRO (plan de formation ou du Droit Individuel à la Formation (DIF) s'adresse aux entreprises désireuses de proposer à leurs collaborateurs une formation professionnelle à l'anglais, à distance ou en Blended Learning.

Formation Anglais Téléphone

Gymglish PRO ANGLAIS TELEPHONE


• Durée de formation : 12 mois  (max. 40 heures) ou 6 mois (max. 20 heures)

• Niveau prérequis :  tous niveaux (sauf débutants)

• Suivi et Attestation de fin de formation

• Prise en charge et Gestion Directe avec les OPCA si besoin

  
 

Notre formation à l’anglais téléphone est personnalisée et adaptée à vos lacunes et besoins. Vous pourrez choisir de travailler en priorité l'écrit, l'oral, un accent en particulier, les échanges par email, téléphone.... Dans le cadre de l'offre Anglais Téléphone, nous vous proposerons chaque jour un nouvel épisode de la Delavigne Corporation traitant en priorité de situations et terminologies 'téléphone': conversation téléphonique, se présenter, répondre à un appel, idioms / expressions utiles, prendre un RDV, transférer un appel, ect.
 
 

Voici quelques exemples d'épisodes ANGLAIS Téléphone :
 

1/ The Telemarketerformation anglais telephone
Bruno Delavigne receives a phone call
   
   


 
2/ Technical Difficulties: Bob's Router (Scene 1 of 6)
Bob Carter calls a technical support hotline
   




3/ Technical Difficulties: Bob's Router (Scene 2 of 6)
The technician asks Bob some personal questions
   

 
  
4/ Technical Difficulties: Bob's Router (Scene 3 of 6)
The technician asks Bob some personal questions
   


  
5/ Auto insurance: A new mission for Brian (Scene 3 of 5)
Brian calls the insurance broker
   




6/ Kevin vs. The Bank (Scene 2 of 4)
Kevin contacts a bank representative
   
   



7/ Kevin vs. The Bank (Scene 3 of 4)
The telephone call continues
       
   


8/ Hold On Please
The Delavigne Corporation receives a phone call
   



  
 

Une question? Contactez notre équipe commerciale

Testez la formation à l'anglais Gymglish 

 



Voici le script des audios des épisodes ANGLAIS Téléphone :   
 
1/ The Telemarketer
Bruno Delavigne receives a phone call
  Bruno: Hello?

Gertrude Warner: Hello, am I speaking with the head of the household, sir?

Bruno: No.

Gertrude Warner: Perfect. My name is Gertrude Warner, and I've got some super news!

Bruno: This isn't a good time.

Gertrude Warner: Sure it is. We understand you may be feeling a little nervous...

Bruno: No I'm not-

Gertrude Warner: Now, we could send a representative right out.

Bruno: I don't really need anything at this time.

Gertrude Warner: Oh, I doubt that. Anyway, your address is two two four-

Bruno: No!

Gertrude Warner: Yes, I know it is. Is evening time better for you or daytime?

Bruno: No time at all!

Gertrude Warner: Perfect! You deserve only the best service. First thing Thursday, then-

Bruno: But no!

Gertrude Warner: Perfect. Eight thirty it is, you early bird! Now, my supervisor will be calling you back to confirm this purchase.

Bruno: But I didn't agree to anything!

Gertrude Warner: Certainly. This is Gertrude Warner, your courtesy clerk, saying goodbye and thank you for choosing us, sir!

Bruno: What? No!
 

2/ Technical Difficulties: Bob's Router (Scene 1 of 6)
Bob Carter calls a technical support hotlineformation anglais telephone 2


Techie: Know-It-All-Tech Solutions. May I have your name please?

Bob Carter: This is Bob Carter.

Techie: Hello Mr. Kater: May I have your social security number please?

Bob Carter: Okay. It's 483-99-0934.

Techie: And your mother's maiden name?

Bob Carter: Uh yeah, it's Rosenbaum. But I don't see how this is pertinent to my problem -

Techie: We just need to verify you have an existing account with us Mr. Carter.

Bob Carter: I suppose that's normal -

Techie: Great.



3/ Technical Difficulties: Bob's Router (Scene 2 of 6)
The technician asks Bob some personal questions

 
Techie: Know-It-All-Tech Solutions. May I have your name please?

Bob Carter: This is Bob Carter.

Techie: Hello Mr. Kater: May I have your social security number please?

Bob Carter: Okay. It's 483-99-0934.

Techie: And your mother's maiden name?

Bob Carter: Uh yeah, it's Rosenbaum. But I don't see how this is pertinent to my problem -

Techie: We just need to verify you have an existing account with us Mr. Carter.

Bob Carter: I suppose that's normal -

Techie: Great.


 
4/ Technical Difficulties: Bob's Router (Scene 3 of 6)
The technician asks Bob some personal questions

 
Techie: What's your blood type?

Bob Carter : Huh? It's B negative, if you must know.

Techie: Good luck finding an organ donor.

Bob Carter: Excuse me?

Techie: Oh nothing. Now if I could just have your date and place of birth...

Bob Carter: I don't see how this is relevant, but I was born in Wichita, Kansas on the 13th of November.

Techie: All this is standard procedure Mr. Carter. We're just trying to confirm that it's really you, and not an impostor. Lot of doppelgangers running around these days. If you could just tell me at what age you had your first sexual experience, we can get started here.

Bob Carter: 27 ... I mean 17. What's your name, by the way?

Techie: I'm afraid that's classified information, sir.


 
5/ Auto insurance: A new mission for Brian (Scene 3 of 5)
Brian calls the insurance brokerformation anglais telephone 3

 
Shannon: Hello, Ouch Insurance, Shannon Truman speaking.

Brian: Hello, my name is Jones, Brian Jones. I'm calling from the Delavigne Corporation. I wanted to get some more information about our vehicle insurance policy.

Shannon: Sure, just give me a second here. Yep, here we are, Delavigne Corporation, I've actually got a note here to call you. Your policy has just lapsed.

Brian: Lapsed?!? What does that mean?

Shannon: It means that your vehicles aren't covered. In the event of an accident, if someone files a claim against you, you could be liable for thousands of dollars in damages. Not to mention that it is illegal to drive in most states without at least some liability insurance.

Brian: Lucky I called you. Bruno would kill me if he found out!

Shannon: It sounds like you might need life insurance as well. I'll send you an e-mail with details of the last policy your company purchased.

Brian: Ok, thanks.

Shannon: Check it, and with your agreement we can renew the same policy.

Brian: Ok. Goodbye.



6/ Kevin vs. The Bank (Scene 2 of 4)
Kevin contacts a bank representative


Jeanine: Good afternoon, this is Jeanine Blethermeister, Greenback & Trust Junior Associate. How may I help you?

Kevin: Yes, Jeanine, hello. Kevin Connors, here. Perhaps you've heard of me?

Jeanine: No, sir, I'm sorry, I have not.

Kevin: Oh, you must be new there, at Greenback & Trust, Jeanine.

Jeanine: No, sir. I've been working here for nearly 16 years now.

Kevin: Yeah, well, anyway, I was calling about my account.

Jeanine: Yes, of course, sir. How can I help you?



7/ Kevin vs. The Bank (Scene 3 of 4)
The telephone call continuesformation anglais 3
  

Kevin: Well, as you can see if you take a look at my account, on the 12th of March, there is an erroneous 67-cent miscellaneous charge.

Jeanine: Actually, sir, I can't take a look just yet. You haven't given me your account number...

Kevin: Yes, but-

Jeanine: No, sir, you're not the only Kevin Connors in our system. There are, at this branch alone, 112 Kevin Connors who have accounts at Greenback & Trust. If you would like to give me your account number, however, I'm sure I could better assist you.

Kevin: My account number is 0004 1212 7897 0004.

Jeanine: Was that 0004?

Kevin: At the beginning or at the end?

Jeanine: At the end.

Kevin: Yes, and at the beginning, too.


8/ Hold On Please
The Delavigne Corporation receives a phone callformation anglais 5

 

Cindy: Delavigne Corporation, Cindy speaking, how can I direct your call?

Michael Doleman: Good morning, I'd like to speak to someone in your Sales department.

Cindy: May I ask who is calling please?

Michael Doleman: Go ahead.

Cindy: Uhh... Who is calling please?

Michael Doleman: This is Michael Doleman, from the Furniture Depot.

Cindy: Ok, Mr. Doleman, can I put you on hold?

Michael Doleman: Nooooo!

Cindy: Thank you.

Cindy: Mr. Doleman, I've got Phillip Cheeter in Sales available to talk to you, I'll transfer your call.

Michael Doleman: Wait! Wait! Can you put me back on hold? I love this music.

Cindy: It's against company policy, but just this once...

Michael Doleman: Thanks Cindy!

 


Une question? Contactez notre équipe commerciale

Testez la formation à l'anglais Gymglish